Who We Are

Our website address is: https://www.ayumaxsoft.com

We are the developers of Unreal Engine plugins that are sold through the Epic Games Marketplace. This website serves as an information portal for our plugins and provides support to users worldwide.

What Personal Data We Collect and Why We Collect It

Contact Forms

When you contact us through our inquiry form, we collect:

  • Your name (real name or nickname)
  • Your email address
  • The content of your message
  • Epic Fab Store order ID (when provided for support purposes)

We collect this information solely to respond to your inquiry and provide support for our Unreal Engine plugins.

Customer inquiries are handled through our Zoho Desk help page. Zoho Desk collects and processes necessary information to appropriately handle your inquiries. Zoho complies with international data protection standards including GDPR and SOC 2 Type 2, and is committed to protecting your personal information. For more details about Zoho’s privacy practices, please visit: https://www.zoho.com/privacy.html

Analytics

We use Google Analytics to understand how visitors use our website. This may include:

  • IP addresses (anonymized)
  • Browser type and version
  • Pages visited and time spent
  • Referring websites

This data is collected anonymously and used only to improve our website and user experience. Google Analytics uses cookies and other tracking technologies. For more information about Google Analytics privacy practices, please visit: https://policies.google.com/privacy

Cookies

Our website may use cookies for:

  • Essential website functionality
  • Analytics (if implemented)
  • Remembering your preferences

You can control cookie settings through your browser preferences.

Who We Share Your Data With

We do not sell, trade, or otherwise transfer your personal information to third parties, except:

  • When necessary to respond to your inquiries
  • To comply with legal requirements
  • With your explicit consent

Our plugins are sold exclusively through the Epic Games Marketplace. Any transactions and related data handling for plugin purchases are governed by Epic Games’ privacy policy.

How Long We Retain Your Data

  • Contact form submissions: We retain your inquiry and our response for up to 3 years for support purposes
  • Analytics data: Retained according to the service provider’s policy (typically 26 months)
  • Website logs: Retained for up to 1 year for security purposes

What Rights You Have Over Your Data

Under applicable privacy laws (including GDPR and CCPA), you have the right to:

  • Request access to your personal data
  • Request correction of inaccurate data
  • Request deletion of your data
  • Request restriction of processing
  • Data portability
  • Object to processing

To exercise these rights, please contact us using the information provided below.

Where Your Data Is Sent

Your data may be processed and stored on servers located in various countries. We ensure appropriate safeguards are in place for international data transfers.

Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.

Third-Party Services

Our website may contain links to third-party websites or embedded content. We are not responsible for the privacy practices of these external sites. Please review their privacy policies separately.

Changes to This Policy

We may update this privacy policy from time to time. We will notify users of any material changes by posting the new policy on this page.

Contact Information

If you have any questions about this privacy policy, please contact us at:

  • Website: https://www.ayumaxsoft.com