Support and Contact

We’d love to hear from you! Whether you have questions about our Unreal Engine plugins, need technical support, or want to discuss custom development opportunities, please don’t hesitate to reach out.

Support Policy

At AyuMaxSoft, we provide the following support policy to help ensure the success of your projects.

We also maintain frequently asked questions in our Knowledge Base. Please check there first before contacting support, as you may find the answer to your question.

Pre-purchase Support for Fab

We accept questions regarding implementation for those who are considering purchasing plugins on Fab.

Fab Version Support

Plugins purchased on the Fab marketplace include the following support:

Answers to technical questions about plugins Plugin bug fixes and updates Advice on plugin customization To receive support, please contact us including your order ID from your Fab purchase. We use this to verify your plugin purchase information.

Support is limited to matters related to the plugin. Please note that we cannot provide consultation on parts of your project that do not involve the plugin.

GitHub Version Support

For free plugins published on GitHub, you cannot use the contact form on this page.

Please use GitHub Issues for contact. Community contributions and feedback The GitHub version is provided “as is” and does not include official support, but we will provide support as a member of the community to the extent possible.

Contact Us

Fill out the form below and we’ll get back to you as soon as possible. Please provide as much detail as possible so we can assist you effectively.

Response Time

If it is a business day, we will typically respond within 24-48 hours. However, please note that depending on the circumstances, our response may be delayed beyond this timeframe.

Please submit your inquiries in Japanese or English.